Your safety
is the platform.
Trust is not a feature · it's the foundation. Here's how we build and maintain it.
01
Identity verification
Provider profiles are reviewed before approval. Identity verification is a separate check; the ID Verified badge appears only when that check has been completed.
02
Clear reservation terms
Our team confirms availability, pricing, payment arrangements, and cancellation terms with you. Requests do not automatically hold a date, and no online payment is collected when submitting a request.
03
Verified badges
Verified badges are only awarded after our team has confirmed identity and account authenticity. Never fake.
04
Verified contact email
An email quality check and an inbox verification code help reduce spam in reservation requests. Phone numbers are collected for coordination and are not verified by SMS.
05
Dispute resolution
If something goes wrong, contact our team with your reservation reference and supporting details. We can help review the concern and discuss the next steps.
06
Content moderation
Our team reviews flagged content. Users can report profiles, photos, or messages directly from the platform.
Report a concern
If you encounter anything that makes you feel unsafe or violates our policies, please contact us immediately. All reports are treated confidentially.
[email protected]